Frequently Asked Questions

Everything you need to know about your Roxie Cosmetics experience.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the UK, while international orders may take 7-14 business days depending on the destination.

Are your beauty products cruelty-free?

At Roxie Cosmetics, we prioritize ethical beauty. A vast majority of our brands are cruelty-free, and you can find specific certifications listed on each product page.

What is your return policy for opened cosmetics?

For hygiene and safety reasons, we can only accept returns on products that are unopened, unused, and in their original packaging within 28 days of purchase.

Which payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna.

How can I track my parcel?

Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery.

Do you offer professional discounts for makeup artists?

Yes, we offer a dedicated Pro Program for certified industry professionals. Please contact our support team with your credentials to apply for a discount account.